Because good medicine isn’t enough—and you’re tired of figuring the rest out alone.
Client experience management is the tool corporate groups and other industries have been keeping secret.
When you redesign your services to anticipate client needs before they even arise, you’re not just solving problems—you’re setting everyone up for lasting success.
It’s time to ditch the endless cycle of putting out fires and start preventing them altogether.
Consulting services help you stop second-guessing and start moving forward.
What to Expect
Complimentary 30-minute consultation to explore your goals.
Share what’s on your mind, and together we’ll determine if I’m the right fit to help. These complimentary 30-minute calls are a no-pressure way to explore your needs and goals.
Customized service proposals with clear timelines and costs.
Before making any commitments, you’ll receive a personalized proposal outlining services designed specifically to help you achieve your goals.
Each proposal includes clear timelines and transparent fees, giving you all the details you need to make the best decision for your practice.
Strategic, client-focused solutions that reflect your vision.
Get ready to unlock your practice’s full potential.
I’ll work with you to identify opportunities and guide you on investing in client relationships, ensuring your next move is the right one.
Charting New Paths
“Sarah’s workshop was a breath of fresh air for our team!”
-C.V., Practice Owner
“Dr. Wolff has cracked the code on what it takes for veterinary clients to move beyond satisfied to delighted… Her systems will leave clients walking out the door and looking forward to their next visit.”
-Dr. Marty Becker
“I wish this had existed when I was managing practices!”
-R.S., former Practice Manager
Concrete solutions that reflect YOU
➤ Receive a thoughtfully tailored roadmap detailing your top client experience opportunities
➤ Every recommendation includes guidelines and resources, all based in the real world of veterinary medicine
➤ Additional support is always available to you through calls, project management, and team development, so you never have to go it alone
FAQs
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Great question! Sarah partners with your practice leaders to clarify a clear vision and set meaningful goals for the client experience side of your business. She then gathers objective data to identify gaps and uncover opportunities. Based on your desired scope, she collaborates with you to design a practical, actionable roadmap to achieve your goals.
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Sarah’s services are tailored for visionary practice leaders eager to elevate the client care experience in their hospitals. If you’re ready to embrace bold, strategic thinking and explore new possibilities, these services are designed for you.
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Absolutely not! Sarah has experience working in and alongside hospitals of all sizes, from a single part-time DVM to teams of 15 full-time DVMs. She firmly believes that every practice has the potential to thrive by embracing its unique identity. Consulting services will be thoughtfully tailored to meet the specific needs and goals of your practice, ensuring you feel supported every step of the way.
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First off, congratulations! The veterinary field needs more forward-thinking practices, and you’re stepping into a world of exciting opportunities. Sarah can help you build a client experience from the ground up, ensuring your new venture aligns perfectly with your vision and sets the stage for success.
Consulting Fees
We get it, this stuff is expensive! Our goal is to make sure your investment delivers real value with no surprises. You’ll receive a proposal with clear, transparent fees before making any commitments. Services are always tailored to meet your needs, because the whole point of this is that no two practices are the same!
Even with a limited budget, we can take meaningful steps toward building the practice you’ve envisioned, so don’t be shy. We can talk and find the right solution for you.
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First, we’ll chat about what you’re facing and decide if consulting is right for you.
Second, I’ll uncover objective data on what your clients really want and how your practice can deliver.
Third, you’ll receive a fully tailored roadmap detailing your practice’s top client opportunities, including practical suggestions and resources to ensure you succeed.
Starting at $10,000 + travel (if applicable)
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Not ready for full-blown consulting, but still want to get your team jazzed? Remote and in-person team workshops are a great way to get started. You can select one of Sarah’s popular topics or request a custom workshop designed to nail a specific goal.
Starting at $750
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Once on your journey to exceptional client care, we’re always here to support you. Remote support (i.e. phone/Zoom calls), additional team development meetings, and project management services are available on an hourly basis.
