UPCOMING EVENTS
July 18 - 22
AVMA Convention
Washington, D.C.
Meet me in D.C. for the AVMA Convention, where I’ll be presenting three new lectures on the veterinary client experience:
Caring for Both Ends of The Leash: The Client Experience in Veterinary Medicine
Crafting a Winning Client Experience: Three Keys to Success
Client Experience Metrics Made Simple: KPIs, CX, and You