Because good medicine isn’t enough—and you’re tired of figuring out the rest alone.
It’s time to ditch the endless cycle of putting out fires and start preventing them altogether.
Client experience management is the tool corporate groups have been keeping secret.
Redesign your services to anticipate client needs and set your team AND clients up for success.
Consulting services help you stop second-guessing and start moving forward.
What to Expect
Complimentary 30-minute consultation to explore your goals.
Share what’s on your mind, and together we’ll determine if I’m the right fit to help. These complimentary 30-minute calls are a no-pressure way to explore your needs and goals.
Customized service proposals with clear timelines and costs.
Before making any commitments, you’ll receive a personalized proposal outlining services designed specifically to help you achieve your goals.
Each proposal includes clear timelines and transparent fees, giving you all the details you need to make the best decision for your practice.
Strategic, client-focused solutions that reflect your vision.
Get ready to unlock your practice’s full potential.
I’ll work with you to identify opportunities and guide you on investing in client relationships, ensuring your next move is the right one.
Charting New Paths
“Sarah’s workshop was a breath of fresh air for our team!”
-C.V., Practice Owner
“Dr. Wolff has cracked the code on what it takes for veterinary clients to move beyond satisfied to delighted… Her systems will leave clients walking out the door and looking forward to their next visit.”
-Dr. Marty Becker
“I wish this had existed when I was managing practices!”
-R.S., former Practice Manager
Concrete solutions that reflect YOU
Identify your top client experience opportunities
Receive guidelines and resources, all based in the real world of veterinary medicine
Access ongoing support, project management, and team development, so you never have to go it alone
FAQs
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Great question! I partners with your practice leaders to clarify the vision and set meaningful goals for the client experience side of your business. Then I gather objective data to identify gaps and uncover opportunities. Based on your desired scope, we’ll collaborates to design a practical, actionable roadmap to achieve your goals.
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My services are tailored for visionary practice leaders eager to elevate the client care experience in their hospitals. If you’re ready to embrace bold, strategic thinking and explore new possibilities, these services are designed for you. I don’t care if you run a low-cost vaccine clilnic or a boutique housecall practice: if you have clients, I want to support you.
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Absolutely not! I have experience working in and alongside hospitals of all sizes, from a single part-time DVM to teams of 15 full-time DVMs. I firmly believe that every practice has the potential to thrive by embracing its unique identity. My services are thoughtfully tailored to meet your specific needs and goals, ensuring you feel supported every step of the way.
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First off, congratulations! The veterinary field needs more forward-thinking practices, and you’re stepping into a world of exciting opportunities. I can help you build a client experience from the ground up, ensuring your new venture aligns perfectly with your vision and sets the stage for long-term success.
Consulting Fees
I get it, this stuff is expensive! My job is to make sure your investment delivers real value with no surprises. You’ll receive a proposal with clear, transparent fees before making any commitments and services are always tailored to meet your needs, because if you don’t need it, you shouldn’t pay for it.
Even with a limited budget, we can take meaningful steps toward building the practice you’ve envisioned, so don’t be shy. We can talk and find the right solution for you.
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First, we’ll chat about what you’re facing and decide if consulting is right for you.
Second, I’ll collect objective data through market research, in-person observation, and analyzing surveys to uncover what your clients really want and how your practice can deliver.
Third, you’ll receive a fully tailored roadmap detailing your practice’s top client opportunities, including practical suggestions and resources to ensure you succeed.
Starting at $10,000 + travel (if applicable)
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Not ready for full-blown consulting, but still want to get your team jazzed? Remote and in-person team workshops are a great way to get started. You can select one of my popular topics or request a custom workshop designed to nail a specific goal.
Starting at $750
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Once on your journey to exceptional client care, I’m always here to support you. Remote support (i.e. phone/Zoom calls), additional team development meetings, and project management services are available on an hourly basis.
